These are the settings that Joe Walusimbi (PrecisionCare) mentioned to make sure all users have configured when using Internet Explorer:
Setting #1:
Go to Tools >>> Internet Options >>> In the "Browser History" section >>> Click on "Settings" >>>
For the question: "Check For Newer Version Of Stored Pages" >>> select "Every time I visit the webpage"
Click OK when done.
Setting #2:
Go to Tools >>> Internet Options >>> Security >>> Custom Level >>> Downloads Sections >>> verify that "Automatic Prompting for File Downloads" is enabled.
Click OK when done.
PrecisionCare URL:
All TSI employees should be using the following URL to access PrecisionCare: