How can vendors and other agencies access Transitional Services' Virtual Office?

Vendors and other agencies have access to secure file shares through TSI's Virtual Office.  Here are the steps that can be taken for vendors and agency personnel to gain access:

Step 1.  Each individual at the vendor or external agency needs to obtain the URL, their username and password from their contact at TSI.

Step 2.  Open Internet Explorer (No other browser is supported) and go to the URL provided by your TSI contact and enter the username and password he/she provided.  At this time, the usernames and passwords are assigned and cannot be changed by anyone except for TSI's IT Dept.  If a password change is needed, please submit a ticket for the request.  The contact person at TSI will be able to do this.



Step 3. After entering the username, password and logging in, you will see a screen that will show a bookmark for a file share.  Click on the file share link.



Step 4.  A new window will open up.  If your browser blocks it, please configure your browser to allow popups from vpn.transitionalservices.org.  In the new window, you will see Files and Folders that you can navigate through.  You can click on any file to download it.




Here are some basic functions you can perform in this window:

Download File - If someone at TSI has put a file here for you, simply click on the file and it will give you the option of opening or saving.  Save the file to your desktop.  If the file is in a folder, click on the folder name and you can navigate to the file and then download it.
Upload File - If you need to send a file to someone at TSI securely, you can upload directly to the file share by clicking Browse, selecting the file from your computer and then clicking submit.  This will copy the file from your computer to TSI.
Upload Multiple files - If you need to send multiple or large files to TSI, you may want to put them in a zip file on your computer and then upload them.  You can also put a folder name in "Add New Folder" and press Submit to create a new folder to place the files.
Navigation Bar - If you click on a folder and need to go back up, you can use the Back or Up button at the top of the window to get out of the folder you are in.

Step 5.  When you are finished, close the File Share window and click on Logout.  This will close your session.